Privacy Policy

At The Gilded Spoon, located in the heart of Chicago's vibrant Gold Coast, we are deeply committed to protecting the privacy of our guests and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information. We value your trust and assure you that we handle your data with the utmost care and respect. This policy is effective as of January 1, 2025.

Information Collection

We collect information from you when you interact with our website, make a reservation, sign up for our newsletter, or contact us directly. The types of information we may collect include:

• Personal Information: This includes your name, email address, phone number, and postal address. We collect this information when you make a reservation or sign up for our newsletter.
• Payment Information: When you make a reservation that requires a deposit, or when you purchase gift cards, we collect your credit card information or other payment details. This information is processed securely through our payment gateway provider, and we do not store your full credit card details on our servers.
• Reservation Details: We collect information about your reservation, such as the date, time, number of guests, and any special requests you may have. This helps us to provide you with the best possible dining experience.
• Website Usage Information: We automatically collect certain information about your visit to our website, such as your IP address, browser type, operating system, and the pages you visit. We use cookies and similar technologies to collect this information. You can control the use of cookies through your browser settings. Please refer to our Cookies Policy for more detailed information.
• Marketing Information: If you sign up for our newsletter or other marketing communications, we may collect information about your preferences and interests to personalize our communications to you.
• Dietary Restrictions and Allergies: In order to better serve you, we may collect information about any dietary restrictions or allergies you have. This information is kept confidential and used only to ensure your safety and enjoyment of your meal.

Information Use

We use the information we collect for various purposes, including:

• Providing and Improving Our Services: We use your information to process your reservations, respond to your inquiries, and provide you with the best possible dining experience. We also use it to improve our website and services based on your feedback and usage patterns.
• Personalizing Your Experience: We use your information to personalize our communications and offers to you based on your preferences and interests. For example, we may send you special offers for dishes that you have enjoyed in the past.
• Marketing Communications: With your consent, we may send you newsletters, promotional emails, and other marketing communications about our restaurant, events, and special offers. You can unsubscribe from these communications at any time by clicking the "unsubscribe" link in the email.
• Data Analysis: We use aggregated and anonymized data for data analysis purposes, such as understanding customer demographics, preferences, and trends. This helps us to improve our services and marketing efforts.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.
• Customer Support: To provide effective and timely customer support and address any concerns or issues you may have. This includes responding to inquiries and resolving disputes.

Data Security

We take the security of your personal information very seriously. We have implemented appropriate technical and organizational measures to protect your data from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive data, such as your credit card information, during transmission and storage.
• Firewalls: We use firewalls to protect our servers and networks from unauthorized access.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Regular Security Audits: We conduct regular security audits to identify and address any vulnerabilities in our systems.
• Employee Training: Our employees are trained on the importance of data privacy and security.
• Secure Payment Processing: We use a PCI DSS compliant payment gateway to process your credit card information securely.

While we take reasonable steps to protect your personal information, please be aware that no security measure is perfect. We cannot guarantee the absolute security of your data.

Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we may retain your reservation details for a period of time to facilitate future bookings or to comply with accounting requirements.

Third-Party Services: We may use third-party services, such as payment processors and email marketing providers, to help us operate our business. These third-party services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of these third parties.

Children's Privacy: Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy: We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date accordingly. We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the new terms.

Your Rights: You have the right to access, correct, or delete your personal information. You also have the right to object to the processing of your personal information or to request that we restrict the processing of your personal information. To exercise these rights, please contact us at the email address provided below.

Contact Us: If you have any questions or concerns about this Privacy Policy, please contact us at:

Privacy Officer
The Gilded Spoon
123 Oak Street
Chicago, IL 60611
Email: [email protected]
Phone: (312) 555-GOLD

We are committed to resolving any privacy concerns you may have. We will respond to your inquiries in a timely manner.

Thank you for choosing The Gilded Spoon. We appreciate your business and are committed to protecting your privacy.